Our Story

Meet the Creator

What I hope above all things that could be said about me is that I'm a good friend and serve the needs of my family, community, and clients. What has been said is that I'm a character, that I can dive deep into problems, and that I use too many visualizations in my PowerPoints.

I am a product manager with experience working through every phase of digital customer onboarding including digital marketing, web development, CRM, and customer data. I thoroughly enjoy solutioning and working with development teams to get things done.

My perspective has been shaped by:

—Testing new digital marketing creative, campaigns, mediums as a digital marketing manager
—Building wireframes and managing development projects as a technical project manager
—Migrating and building tracking code as a digital analyst
—Creating features and products that personalize and analyze the full patient journey as a customer data platform product manager

Impact

Decreased time to first contact by 4+ hours

Impact

Generated $16M+ in LTV

Impact

Improved conversion rates by 10% using AI

Working on all these facets of the customer experience has given me a good understanding of how to source information about customers/patients to understand their problems. In my experience the formula is stakeholder interviews, market research, surveys, and listening to patient phone calls. I have a proven track record translating business stories into business cases and plans to take a project from 0 to 1.